Please note that sample requests are shipped free of charge unless otherwise stated.
Sample requests will be shipped within 24 hours in the vast majority of cases.
We are very happy to supply free samples to all customers making a serious enquiry. We would however respectfully ask that sample requests should not be made if the end use is for a craft project such as making a patchwork quilt, or in other words no intention of placing an eventual order. This has occurred on several occasions now and only results in wasted expense on our part.
Jumbo samples will be sent folded in an envelope via Royal Mail. These are not tracked or insured.
Bulk Fabric Orders
Fabric orders will be shipped via UPS for next working day delivery. Modelli aim to ship bulk orders same day if received before noon, depending on stock availability. Our warehouse operates Monday - Friday so customers should be aware that orders placed late on Friday may not leave until the following Monday.
For BESPOKE customer orders (i.e., products which are not standard Modelli articles) the responsibility lies with the customer to ensure that accurate measurements and information is supplied to Modelli at point of ordering. Goods are to be paid for at point of ordering and no cancellations will be allowed after this time. Delivery times are typically 2 - 3 weeks.
Standard UK Delivery
Our standard carriage charge of £7.95 applies to all orders received, regardless of weight or quantity, and applies to deliveries made within the UK. Since we use third party suppliers to carry our goods, we cannot be responsible for failure to deliver on time, delivery to an incorrect address or loss of goods in transit. Customers are strongly advised to inform us at point of order if there are any special considerations to take into account when delivering goods - i.e., if an address is particularly difficult to find, if using GPS may be misleading, if a partcular delivery is more convenient than another etc. We do however send buk orders out tracked and insured.
Deliveries will require a signature. Therefore if clients will only be available on certain days they should advise at point of ordering which day is preferred for delivery. We can arrange for goods to be sent to a workplace, direct to an upholsterer or to a neighbour if this is required.
In all cases customers will be informed as soon as possible about potential delays.
Goods will be shipped in one parcel up to a weight of 31kg, and any order over this amount will be split into more than one parcel.
Fabric is supplied to Modelli in rolls averaging 40-45m in length. Orders for a single article which exceed this may be cut from two rolls from the same batch in order to give colour continuity. If sufficient stock from the same batch is unavailable at point of order customers will be advised accordingly.
The above information is valid for sample requests or regular orders placed Mon-Fri, bank holidays excluded.